Shipping policy

At Stryvo, we strive to offer fast, reliable, and cost-effective shipping solutions for all our customers. Below is our shipping policy to ensure you have a smooth and transparent delivery experience.

1. Shipping Methods

We offer several shipping options to suit your needs:

  • Standard Delivery: Estimated delivery time of 3-5 business days.
  • Express Delivery: Faster option with an estimated delivery time of 1-2 business days.
  • Same-Day Delivery: Available in selected areas (please confirm with our team).

2. Delivery Areas

We ship throughout South Africa and internationally to select destinations. For international shipments, please contact us for delivery timelines and additional charges.

3. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of the package. Shipping fees will be displayed at checkout.

4. Order Processing Time

Orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

5. Tracking

Once your order has been dispatched, you will receive a tracking number via email to monitor the status of your delivery in real-time.

6. Delivery Time

Delivery times may vary based on the shipping method chosen, destination, and current delivery volume. We do our best to deliver your items on time, but delays may occur due to factors beyond our control, such as weather conditions, road closures, or customs procedures.

7. Signature on Delivery

All deliveries require a signature upon receipt. If you are unavailable to sign for the package, a notice will be left, and you can reschedule the delivery or pick it up from a local courier office.

8. Shipping Restrictions

  • We do not ship to P.O. Boxes or remote areas.
  • Certain items may be restricted due to size, weight, or regulatory policies.

9. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of receiving your shipment. We will investigate and offer a solution, which may include a replacement or refund, depending on the situation.

10. Customs and Import Duties (International Shipments)

For international shipments, the recipient is responsible for any customs or import duties, taxes, and fees that may apply in the destination country.

11. Contact Us

If you have any questions about your shipment or need assistance, please contact our customer service team at info@stryvo.co.za